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This form is to be used by registered users to contact Automatic Duck Support with product issues and problems.
Please do not use this form if you are not yet a customer and have a pre-sales question. Contact us via email or AIM in that case. Thank you. |
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Please
completely fill out the following form, we will reply as soon
as possible!
All
fields are required |
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Name |
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Email
You must provide a valid email address, without it we cannot reposond |
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confirm email |
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If you need to change the email address associated with your serial number please use this form. |
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Company |
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Phone Number |
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Automatic Duck product |
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Version (how to find version) |
Make sure your plug-ins are the most recent version |
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Serial Number |
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Platform |
Operating System |
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Host Application |
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You're trying to get from to
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Short Summary of Problem
(50 characters max) |
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Please describe the problem in as much detail as possible.
What error messages appear?
What are the error numbers?
What steps replicate the problem?
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2MB max.
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What else are we going to need?
What else are we going to need? |
Keep in mind that we are probably going to need to reproduce the problem you're having. This means we will need your FCP project file, your AAF file, your media, etc. Whatever we can have so that when we follow the same steps you do, we get the same results.
If your files are large try making a smaller example that still gives you the error message or bad results.
You will receive an auto-reply from our support system, it will contain information on how you can upload files to our xprove account. |
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NOTE: |
You will receive an auto-reply from our support system within the next several minutes. If you do not, please check your Spam folder, it is possible the server-generated mail will be filtered.
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